• Location: Lyndhurst, NJ
  • Date: May 10, 2021

  • If interested, please send resume to Humanresources@wacoal-america.com

    Customer Service/eCommerce Customer Rep

    Wacoal-America, the leader in Intimate Apparel, is seeking a self-motivated, energetic, and service oriented individual to join our team as our next Customer Service/eCommerce Customer Service Representative.


    Respond to customer and sales force inquiries; perform a variety of duties related to the eCommerce Customer Service Department.


    • Help Customers with questions regarding products on our website
    • Place orders and trace orders placed on our website
    • Perform testing when changes are being made to website
    • Prepare picking tickets for the Distribution Center through the PKMS Wave Management System
    • Receive, research, and answer customer service inquiries and requests regarding products, prices and services offered in a pleasant and professional manner
    • Enter orders accurately and efficiently into the AS/400
    • Proofread all orders
    • Maintain close contact with other departments to carry orders to completion
    • Compose and type correspondence to customers relating to product information, orders or complaints
    • Perform all maintenance relating to customer orders
    • Contact various shipping firms to obtain proof of delivery information
    • Handle Customer Returns


    • Minimum 3-5 years related experience required
    • High school degree or equivalent


    • Excellent phone skills
    • Outstanding verbal and written communication skills in English
    • Bilingual a plus
    • Knowledge of AS400 a plus
    • Ability to navigate different web browsers
    • eCommerce Retail Experience REQUIRED
    • Ability to acquire an in-depth knowledge of company products
    • Competent computer skills to perform essential functions listed above

    Job Type: Full-time

    If interested, please send resume to Humanresources@wacoal-america.com