If interested, please send resume to Humanresources@wacoal-america.com

Customer Service/eCommerce Customer Rep

Wacoal-America, the leader in Intimate Apparel, is seeking a self-motivated, energetic, and service oriented individual to join our team as our next Customer Service/eCommerce Customer Service Representative.

POSITION SUMMARY:

Respond to customer and sales force inquiries; perform a variety of duties related to the eCommerce Customer Service Department.

RESPONSIBILITIES / DUTIES:

• Help Customers with questions regarding products on our website
• Place orders and trace orders placed on our website
• Perform testing when changes are being made to website
• Prepare picking tickets for the Distribution Center through the PKMS Wave Management System
• Receive, research, and answer customer service inquiries and requests regarding products, prices and services offered in a pleasant and professional manner
• Enter orders accurately and efficiently into the AS/400
• Proofread all orders
• Maintain close contact with other departments to carry orders to completion
• Compose and type correspondence to customers relating to product information, orders or complaints
• Perform all maintenance relating to customer orders
• Contact various shipping firms to obtain proof of delivery information
• Handle Customer Returns

EDUCATION / EXPERIENCE DESIRED:

• Minimum 3-5 years related experience required
• High school degree or equivalent

SPECIFIC KNOWLEDGE / SKILLS / ABILITIES:

• Excellent phone skills
• Outstanding verbal and written communication skills in English
• Bilingual a plus
• Knowledge of AS400 a plus
• Ability to navigate different web browsers
• eCommerce Retail Experience REQUIRED
• Ability to acquire an in-depth knowledge of company products
• Competent computer skills to perform essential functions listed above

Job Type: Full-time

If interested, please send resume to Humanresources@wacoal-america.com