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FAQ

You will not find online coupons for Wacoal. If you are a new subscriber to our email list, you will receive a one-time-use 10% off promo code.

As a registered customer, you will enjoy many benefits. For example, you can check your order status and history, create and maintain an address book, and make a wish list. Register here.

Please see our privacy policy.

Fit for the Cure® is an opportunity to have a Touch-Free™ bra consultation and help support the fight against breast cancer at the same time. Wacoal will donate $2 to Susan G. Komen® for every person who receives a complimentary bra consultation during Fit for the Cure® and an additional $2 for every Wacoal or b.tempt'd bra purchased in store on the day of the consultation. No purchase is necessary to participate. Learn more

Sometimes a style is removed from our line because fabrics or components are no longer available, making it impossible to manufacture it without compromising on its quality and design.


Our Service Consultants can help you find styles in our current collection that are just right for you.

Don't assume all bras are created equal. Bras have different features that affect how they fit. Check out our Find Your Fit page where you will see a variety of options for determining the best bra size for you. You can also book an appointment with a Fit Expert who will help you find your bra size.

Bend at the waist and slip the bra over your shoulders. Let your breasts fall into the cups and make sure the wires rest completely under the breast tissue. Stand up straight and fasten the bra using the middle hook.

Please see our 5 Points of Fit™ for detailed information.

Our extensive size range goes from 30-46 band and AA to I cup. However, not every bra comes in all sizes.

Your body type—including your breast size and shape—will determine which bras you should have in your collection. Learn more on our Find Your Fit page and create an edit of styles just right for you. Our Fit Experts are also available to answer any other questions you may have.

Sustainabilty is integral to our work at Wacoal, and all of our products are consciously created by expert designers with quality materials and thoughtful details to deliver intimate apparel that is built better and lasts longer. Learn more about our sustainability efforts.

Hand wash warm with like colors. Use non-chlorine bleach only when needed. If you choose to use a washing machine, place your bras in a lingerie wash bag to protect them. Select cool or warm water and mild soap. Do not wring or twist bras to remove excess water. Lay your bras flat or hang them on a line to dry.

Yes. If you would like to place an order with a Service Consultant, please contact us.

We accept Visa, MasterCard, American Express, JCB, Discover, PayPal and Apple Pay.

Yes. We take every measure to protect your personal information.

Our site only accepts orders from browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. Be aware that total security is not always possible. It is important for you to prevent unauthorized access to your password and computer.

If you are a new subscriber to our email list, you will receive a one-time-use 10% off promo code. You will receive your code by email. Please look in all folders if you don’t see the email in your inbox.

Sign in to your account to make any changes. You will be able to change your mailing and contact information, as well as update your subscription preferences. If you have forgotten your password, click here to reset it.

Subscribe to our email list here. If you have an account, you can also subscribe to our email list once you have logged in.

Once your order has been processed and the issuing bank has verified your credit card, your merchandise will be shipped, and you will be charged. If your order cannot be processed, a customer service representative will contact you by email or telephone.

We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. APO/FPO boxes or U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands). Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Orders placed on weekends go out starting on Monday, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please allow up to 14 business days for shipment to the U.S. territories; express delivery and free shipping is not available. A shipping charge applies to orders under $70.00 and all orders to U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands, and American Samoa). Please note, FedEx does not deliver on Saturdays. Expedited shipping is available for an extra charge. See chart below for more details


United States - 48 Contiguous States
Shipping Method Delivery Time* Orders Under $99 Orders Over $99
USPS Priority Mail 3-7 Business Days $7.95 FREE!
FedEx Second Day Second Business Day No Saturday $35 $30
FedEx Standard Overnight Next Business Day No Saturday Delivery $60 $55
United States - Alaska, Hawaii, & APO/FPO Addresses
Shipping Method Delivery Time* Orders Under $99 Orders Over $99
USPS Priority Mail 6-14 Business Days $7.95 FREE!
USPS Express Mail (AK & HI) 6-14 Business Days $37.90 $32.90
USPS Express Mail (APO/FPO) 6-14 Business Days $44.95 $39.95
U.S. territories (American Samoa, Guam, and Northern Mariana Islands)
Shipping Method Delivery Time* Orders Under $99 Orders Over $99
USPS Priority Mail 6-14 Business Days $11.25 $6.25
USPS Express Mail 6-14 Business Days $40.15 $35.15
U.S. territories (Puerto Rico and U.S. Virgin Islands)
Shipping Method Delivery Time* Orders Under $99 Orders Over $99
USPS Priority Mail 6-14 Business Days $10.25 $5.25
USPS Express Mail 6-14 Business Days $38.80 $33.80

* Carriers will not guarantee the arrival dates of packages, therefore, ALL delivery times shown are only estimates. Please keep this in mind if you need a package to arrive on a particular date. Days in transit begins on the first business day after an order is shipped. All transit days are business days (Monday to Friday, excluding holidays). On the day your order is shipped, we will send you an email with your tracking number.

After you place an order online, you will receive an order confirmation email. If you do not receive this email, please contact us at service@wacoal-america.com or by phone or chat.

Once your order has been shipped you will receive another email, which will include your tracking number. If the shipping of your merchandise will be delayed for any reason, you will also be notified by email.

For tracking information, click the order status link at the bottom of the website. A page will appear asking for your order number, email address, and zip code. Once you have completed all the fields you will be able to see the status of your order. Or, if you are a registered user, you can sign in to your account and select order history to view the details of your order. Select the order and you will be able to see tracking information.

We want you to love your new lingerie, but if you are not completely satisfied, we accept returns, if they are sent back within 60 days from the original ship date.   To receive a refund for the original purchase price, your return must include the original packing slip. Your refund will be issued to the original form of payment.

You will be issued a merchandise credit for any returns received after 60 days from the original ship date.

Items marked as final sale cannot be returned.

Shipping and delivery fees are non-refundable.

Returned items must be unworn, unwashed, odor-free, and have the original tags. We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

We cannot accept returns that do not comply with the terms outlined in this return policy.

We can only process items that have been sent back through our Returns system. Merchandise sent any other way will not be returned to you.

If you abuse our return policy, we may refuse to do future business with you. (e.g., purchase items you know you will return in order to reduce shipping costs or send back merchandise that was not purchased on our website)

Exchanges

We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund and then place a new order online.

We offer two options for returns. You can:

PRINT A PREPAID LABEL

You will need to complete each step of the return process for every item you are sending back. You can send all your items back in one package. After initiating your return, you will be emailed a printable prepaid label and packing slip. If you have items to return from different orders, please make sure to enclose packing slips for all items that are being sent back.

RECEIVE A QR CODE (PRINTERLESS)

Bring your package to a USPS location. An associate will scan the QR code from your mobile device and print the label for you. Each return must be packaged and shipped with its own QR code, so that it can be processed most efficiently at our warehouse.

You must return your package via USPS because this is the only carrier we use for returns.

If you need assistance with your return, you can contact our Service Team at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST.

Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.

If you need to cancel or change your order, please contact us and we'll do everything we can to accommodate your request. Please note, we process orders quickly and once an order has entered the shipping process, it cannot be changed or canceled.

You will find a lot of important information in the Frequently Asked Questions section of our website. If you have a question that is not addressed, please contact us. Our Service Team is ready to help.


CHAT

Start a conversation with a member of our Service Team.
Hours: Monday to Friday 9:00 a.m. to 8:00 p.m. EST


CALL US

1-800-922-6250

Our Service Consultants are available from Monday to Friday 9:00 a.m. to 8:00 p.m. EST to answer any questions you may have.


EMAIL US

If you can’t find the answer to your question on our website, please email us at
service@wacoal-america.com

FAQ


  • You will not find online coupons for Wacoal. If you are a new subscriber to our email list, you will receive a one-time-use 10% off promo code.

    As a registered customer, you will enjoy many benefits. For example, you can check your order status and history, create and maintain an address book, and make a wish list. Register here.

    Please see our privacy policy.


  • Fit for the Cure® is an opportunity to have a Touch-Free™ bra consultation and help support the fight against breast cancer at the same time. Wacoal will donate $2 to Susan G. Komen® for every person who receives a complimentary bra consultation during Fit for the Cure® and an additional $2 for every Wacoal or b.tempt'd bra purchased in store on the day of the consultation. No purchase is necessary to participate. Learn more

    Sometimes a style is removed from our line because fabrics or components are no longer available, making it impossible to manufacture it without compromising on its quality and design.


    Our Service Consultants can help you find styles in our current collection that are just right for you.

    Don't assume all bras are created equal. Bras have different features that affect how they fit. Check out our Find Your Fit page where you will see a variety of options for determining the best bra size for you. You can also book an appointment with a Fit Expert who will help you find your bra size.

    Bend at the waist and slip the bra over your shoulders. Let your breasts fall into the cups and make sure the wires rest completely under the breast tissue. Stand up straight and fasten the bra using the middle hook.

    Please see our 5 Points of Fit™ for detailed information.

    Our extensive size range goes from 30-46 band and AA to I cup. However, not every bra comes in all sizes.

    Your body type—including your breast size and shape—will determine which bras you should have in your collection. Learn more on our Find Your Fit page and create an edit of styles just right for you. Our Fit Experts are also available to answer any other questions you may have.

    Sustainabilty is integral to our work at Wacoal, and all of our products are consciously created by expert designers with quality materials and thoughtful details to deliver intimate apparel that is built better and lasts longer. Learn more about our sustainability efforts.


  • Hand wash warm with like colors. Use non-chlorine bleach only when needed. If you choose to use a washing machine, place your bras in a lingerie wash bag to protect them. Select cool or warm water and mild soap. Do not wring or twist bras to remove excess water. Lay your bras flat or hang them on a line to dry.


  • Yes. If you would like to place an order with a Service Consultant, please contact us.

    We accept Visa, MasterCard, American Express, JCB, Discover, PayPal and Apple Pay.

    Yes. We take every measure to protect your personal information.

    Our site only accepts orders from browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. Be aware that total security is not always possible. It is important for you to prevent unauthorized access to your password and computer.

    If you are a new subscriber to our email list, you will receive a one-time-use 10% off promo code. You will receive your code by email. Please look in all folders if you don’t see the email in your inbox.

    Sign in to your account to make any changes. You will be able to change your mailing and contact information, as well as update your subscription preferences. If you have forgotten your password, click here to reset it.

    Subscribe to our email list here. If you have an account, you can also subscribe to our email list once you have logged in.


  • Once your order has been processed and the issuing bank has verified your credit card, your merchandise will be shipped, and you will be charged. If your order cannot be processed, a customer service representative will contact you by email or telephone.

    We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. APO/FPO boxes or U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands). Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Orders placed on weekends go out starting on Monday, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please allow up to 14 business days for shipment to the U.S. territories; express delivery and free shipping is not available. A shipping charge applies to orders under $70.00 and all orders to U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands, and American Samoa). Please note, FedEx does not deliver on Saturdays. Expedited shipping is available for an extra charge. See chart below for more details


    United States - 48 Contiguous States
    USPS Priority Mail 3-7 Business Days Orders Under $99 $7.95 Orders Over $99 FREE!
    FedEx Second Day Air Second Business Day No Saturday Delivery Orders Under $99 $35 Orders Over $99 $30
    FedEx Standard Overnight Next Business Day No Saturday Delivery Orders Under $99 $60 Orders Over $99 $55
    United States - Alaska, Hawaii, &
    APO/FPO Addresses
    USPS Priority Mail 6-14 Business Days Orders Under $99 $7.95 Orders Over $99 FREE!
    USPS Express Mail (AK & HI) 6-14 Business Days Orders Under $50 $37.90 Orders Over $50 32.90
    USPS Express Mail (APO/ & FPO) 6-14 Business Days Orders Under $50 $44.95 Orders Over $50 $39.95
    U.S. territories (American Samoa,
    Guam, and Northern Mariana
    Islands)
    USPS Priority Mail 6-14 Business Days Orders Under $50 $11.25 Orders Over $50 $6.25
    USPS Express Mail 6-14 Business Days Orders Under $35 $40.15 Orders Over $35 $35.15
    U.S. territories (Puerto Rico and U.S.
    Virgin Islands)
    USPS Priority Mail 6-14 Business Days Orders Under $99 $10.25 Orders Over $99 $5.25
    USPS Express Mail 6-14 Business Days Orders Under $99 $38.80 Orders Over $99 $33.80

    * Carriers will not guarantee the arrival dates of packages, therefore, ALL delivery times shown are only estimates. Please keep this in mind if you need a package to arrive on a particular date. Days in transit begins on the first business day after an order is shipped. All transit days are business days (Monday to Friday, excluding holidays). On the day your order is shipped, we will send you an email with your tracking number.

    After you place an order online, you will receive an order confirmation email. If you do not receive this email, please contact us at service@wacoal-america.com or by phone or chat.

    Once your order has been shipped you will receive another email, which will include your tracking number. If the shipping of your merchandise will be delayed for any reason, you will also be notified by email.

    For tracking information, click the order status link at the bottom of the website. A page will appear asking for your order number, email address, and zip code. Once you have completed all the fields you will be able to see the status of your order. Or, if you are a registered user, you can sign in to your account and select order history to view the details of your order. Select the order and you will be able to see tracking information.

    We want you to love your new lingerie, but if you are not completely satisfied, we accept returns, if they are sent back within 60 days from the original ship date.   To receive a refund for the original purchase price, your return must include the original packing slip. Your refund will be issued to the original form of payment.

    You will be issued a merchandise credit for any returns received after 60 days from the original ship date.

    Items marked as final sale cannot be returned.

    Shipping and delivery fees are non-refundable.

    Returned items must be unworn, unwashed, odor-free, and have the original tags. We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

    We cannot accept returns that do not comply with the terms outlined in this return policy.

    We can only process items that have been sent back through our Returns system. Merchandise sent any other way will not be returned to you.

    If you abuse our return policy, we may refuse to do future business with you. (e.g., purchase items you know you will return in order to reduce shipping costs or send back merchandise that was not purchased on our website)

    Exchanges

    We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund and then place a new order online.

    We offer two options for returns. You can:

    PRINT A PREPAID LABEL

    You will need to complete each step of the return process for every item you are sending back. You can send all your items back in one package. After initiating your return, you will be emailed a printable prepaid label and packing slip. If you have items to return from different orders, please make sure to enclose packing slips for all items that are being sent back.

    RECEIVE A QR CODE (PRINTERLESS)

    Bring your package to a USPS location. An associate will scan the QR code from your mobile device and print the label for you. Each return must be packaged and shipped with its own QR code, so that it can be processed most efficiently at our warehouse.

    You must return your package via USPS because this is the only carrier we use for returns.

    If you need assistance with your return, you can contact our Service Team at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST.

    Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.

    If you need to cancel or change your order, please contact us and we'll do everything we can to accommodate your request. Please note, we process orders quickly and once an order has entered the shipping process, it cannot be changed or canceled.


  • You will find a lot of important information in the Frequently Asked Questions section of our website. If you have a question that is not addressed, please contact us. Our Service Team is ready to help.


    CHAT

    Start a conversation with a member of our Service Team.
    Hours: Monday to Friday 9:00 a.m. to 8:00 p.m. EST


    CALL US

    1-800-922-6250

    Our Service Consultants are available from Monday to Friday 9:00 a.m. to 8:00 p.m. EST to answer any questions you may have.


    EMAIL US

    If you can’t find the answer to your question on our website, please email us at
    service@wacoal-america.com