Wacoal is offering Free Shipping on all orders, including those made by phone. This offer applies to United States Postal Service (USPS) Parcel Select Shipping only and excludes U.S. territories.
Free Returns (excluding items marked final sale). See Details.
Yes. If you would like to place an order with a Service Consultant, please contact us.
We accept Visa, MasterCard, American Express, JCB, Discover, PayPal.
Yes. We make every effort to protect your personal information.
Our site only accepts orders from browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. Be aware that total security is not always possible. It is important for you to prevent unauthorized access to your password and computer.
If you are a new subscriber to our email list, you will receive a one-time-use 10% off promo code. You will receive your code by email. Please look in all folders if you don’t see the email in your inbox.
United States - 48 Contiguous States | |||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
USPS Parcel Select | 2-4 Business Days | Orders Under $80 | $7.95 | Orders Over $80 | FREE! | ||||||||
FedEx Second Day Air | Second Business Day | No Saturday Delivery | Shipping Cost | $35 | |||||||||
FedEx Standard Overnight | Next Business Day | No Saturday Delivery | Shipping Cost | $60 | |||||||||
United States – 48 Contiguous States PO Boxes Only |
|||||||||||||
USPS Parcel Select | 2-4 Business Days | Orders Under $80 | $7.95 | Orders Over $80 | FREE! | ||||||||
United States - Alaska, Hawaii, & APO/FPO Addresses |
|||||||||||||
USPS Ground Advantage (AK & HI) | 7-10 Business Days | Orders Under $80 | $7.95 | Orders Over $80 | FREE! | USPS Ground Advantage (APO & FPO) | 5-7 Business Days | Orders Under $80 | $7.95 | Orders Over $80 | FREE! | ||
USPS Express Mail | 3-5 Business Days | Shipping Cost | $37.90 | ||||||||||
U.S. territories (American Samoa, Guam, and Northern Mariana Islands) |
|||||||||||||
USPS Ground Advantage | 7-10 Business Days | Shipping Cost | $11.25 | ||||||||||
USPS Express Mail | 3-5 Business Days | Shipping Cost | $40.15 | ||||||||||
U.S. territories (Puerto Rico and U.S. Virgin Islands) |
|||||||||||||
USPS Ground Advantage | 7-10 Business Days | Shipping Cost | $10.25 | ||||||||||
USPS Express Mail | 3-5 Business Days | Shipping Cost | $38.80 |
Carriers will not guarantee the arrival dates of packages. The delivery times shown are estimates.
Orders placed Monday to Friday (excluding holidays) are shipped as soon as possible. Orders placed on weekends or holidays go out starting on the following business day, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please note, FedEx does not deliver on Saturdays.
At checkout, customers will now have the option to round their purchase price up to the nearest dollar. Wacoal will donate 100% of the funds collected to Susan G. Komen®.
At checkout on the order summary page, customers will have an option to click a box that indicates they would like their purchase price to be rounded up to the next dollar. The amount of their donation will appear after the taxes in the calculation of the cost.
The round up amount will be calculated after shipping and taxes.
OR
The amount that will be rounded up includes the order total, shipping costs, and taxes.
No. Round up at checkout is only available on wacoal-america.com.
“Round up” donations are not refundable unless the order is fully canceled.
No. The option for a “round up” donation will not appear if a customer indicates that they are paying with a gift card at checkout.
To check your order status, click here. If you are a registered user, sign in to your account and select Order History.
Once your order has shipped, you will receive an email with your tracking number. If your order will be delayed, you will be notified by email.
We process orders quickly and once an order has entered the shipping process, it cannot be changed or canceled. Our Service Team will make every effort to accommodate your request if possible. Contact us.
If you are not completely satisfied with your purchase, we accept returns as long as they meet the criteria below:
We cannot accept returns that do not comply with the terms outlined in this return policy.
If you abuse our return policy, we may refuse to do future business with you. (e.g., purchase items you know you will return in order to reduce shipping costs or send back merchandise that was not purchased on our website)
No Exchanges
We are unable to process exchanges. Please return the original item(s) and then place a new order online.
Final Sale
Items marked as final sale cannot be returned or exchanged. There are no exceptions to this policy. Any final sale item that you send back to us will not be returned to you under any circumstances. If you have any questions about the final sale item you are about to purchase, contact us. Our Service Team is ready to help.
We offer two options for returns. You can:
PRINT A PREPAID LABEL
You will need to complete each step of the return process for every item you are sending back. You can send all your items back in one package. After initiating your return, you will be emailed a printable prepaid label and packing slip. If you have items to return from different orders, please make sure to enclose packing slips for all items that are being sent back.
RECEIVE A QR CODE (PRINTERLESS)
Bring your package to a USPS location. An associate will scan the QR code from your mobile device and print the label for you. Each return must be packaged and shipped with its own QR code, so that it can be processed most efficiently at our warehouse.
You must return your package via USPS because this is the only carrier we use for returns.
If you need assistance with your return, you can contact our Service Team at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST.
Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.
No. We are unable to process exchanges. Please return the original item(s) and then place a new order online.
You should wash your bra after every wear. Due to your body’s natural oils, sweat and skin exfoliation it’s best to wash your bra after each wear. Washing and letting your bra rest between wears also helps with bra recovery.
The best way to wash your bra is to hand wash it and lay it flat to dry. If you choose to use a washing machine, place your bras in a lingerie wash bag to protect them. Select cool or warm water and mild soap. Do not wring or twist bras to remove excess water. Lay your bras flat or hang them on a line to dry.
Your bra should last for 100 wears and 100 washes. If you wear and wash the same bra every day, it would last you 3 months.
A: There are a few ways to know when you should replace your bra.
1) You are no longer getting lift from your bra. For optimal comfort your bra should be supporting and lifting your breast tissue. You can tell if you are getting by looking at your profile in the mirror, the
fullest point of your breast should be at the midpoint between your elbow and shoulder.
2) If you notice any of the following – your bra is stretched out and it’s time for a new one:
a. If you feel your bra moving
b. If you can feel your breast tissue sitting on your stomach/rib cage
c. If over time the cup begins to gap at the neckline
You should be fit every year, if you gain or lose seven pounds or go through a life-changing event. A couple examples of life-changing events are having a baby or going through menopause.
Different brands have different coverage goals and fit expectations, therefore between brands your size can vary. Wacoal has three ways to help you find your perfect bra fit: size yourself digitally using mybraFit™, schedule a virtual fitting with a Wacoal Fit Expert or visit a store for an in-person fitting.
The more bras you have in your daily rotation, the longer each will last. Wacoal’s Fit Experts recommend a minimum of 3-7 bras. Ideally you have at least three everyday bras (1 to wear, 1 to wash and 1 to rest) and at least two wardrobing bras (sport, strapless/convertible, going out, lounge) depending on your lifestyle.
We have a great tool for that – Wacoal’s 5 Points of Fit™
When you are shopping for a bra, you should hook it in the middle. This gives you the flexibility to loosen or tighten it as your body fluctuates.
If you are wearing the right bra for your size and shape, you won’t even notice the underwire. If you feel the underwire, it’s time to get a bra fitting to make sure you are wearing the right size.
As the leading lingerie brand, Wacoal has been offering complimentary bra fittings for decades. We know that wearing the right size bra can change a woman’s look as well as her outlook, so we have created a variety of ways to assist in bra fitting. Please choose the one that works best for you.
Digitally size yourself with mybraFit™ for the most accurate measurements and a custom selection of bras.
You can use the step-by-step instructions to find your correct band and cup size. All it takes is a few minutes and a measuring tape.
You provide your size and answer a few questions about your breast shape, and we’ll provide the best bra style recommendations. It’s as easy as that.
Our design experts have developed the 5 Points of Fit™ to help you make sure you are wearing the best bras for your breast size and shape.
Finding a bra that fits comfortably is not simply about size; it’s also about breast shape. Once you identify your breast shape, choosing the right bras will be much easier.
Our Fit Experts are available via Zoom or by phone to answer all your bra-related questions.
This guide will help you choose the right sport bra for whatever moves you.
Everything you need to know about choosing a bra with the right coverage level.
As a registered customer, you can check your order status and history, create and maintain an address book, and make a wish list. You can also save your credit card information to make checkout quicker. Register here.
Please see our privacy policy.
Sign in to your account to make any changes.
Click here to unsubscribe from our email list.
Subscribe to our email list here.
New subscribers to our email list receive a single-use promo code for 10% off and free shipping.
Click here to unsubscribe.
New subscribers to our email list will receive a one-time-use 10% off promo code. Please look in all folders if you don’t see the email in your inbox.
You will find a lot of important information in the Frequently Asked Questions section of our website. If you have a question that is not addressed, please contact us. Our Service Team is ready to help.
Start a conversation with a member of our Service Team.
Hours: Monday to Friday 9:00 a.m. to 8:00 p.m. EST
Our Service Consultants are available from Monday to Friday 9:00 a.m. to 8:00 p.m. EST to answer any questions you may have.
If you can’t find the answer to your question on our website, please email us at
[email protected]
Yes. If you would like to place an order with a Service Consultant, please contact us.
We accept Visa, MasterCard, American Express, JCB, Discover, PayPal.
Yes. We make every effort to protect your personal information.
Our site only accepts orders from browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. Be aware that total security is not always possible. It is important for you to prevent unauthorized access to your password and computer.
If you are a new subscriber to our email list, you will receive a one-time-use 10% off promo code. You will receive your code by email. Please look in all folders if you don’t see the email in your inbox.
United States - 48 Contiguous States | |||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
USPS Parcel Select | 2-4 Business Days | Orders Under $80 | $7.95 | Orders Over $80 | FREE! | ||||||||
FedEx Second Day Air | Second Business Day | No Saturday Delivery | Shipping Cost | $35 | |||||||||
FedEx Standard Overnight | Next Business Day | No Saturday Delivery | Shipping Cost | $60 | |||||||||
United States – 48 Contiguous States PO Boxes Only |
|||||||||||||
USPS Parcel Select | 2-4 Business Days | Orders Under $80 | $7.95 | Orders Over $80 | FREE! | ||||||||
United States - Alaska, Hawaii, & APO/FPO Addresses |
|||||||||||||
USPS Ground Advantage (AK & HI) | 7-10 Business Days | Orders Under $80 | $7.95 | Orders Over $80 | FREE! | USPS Ground Advantage (APO & FPO) | 5-7 Business Days | Orders Under $80 | $7.95 | Orders Over $80 | FREE! | ||
USPS Express Mail | 3-5 Business Days | Shipping Cost | $37.90 | ||||||||||
U.S. territories (American Samoa, Guam, and Northern Mariana Islands) |
|||||||||||||
USPS Ground Advantage | 7-10 Business Days | Shipping Cost | $11.25 | ||||||||||
USPS Express Mail | 3-5 Business Days | Shipping Cost | $40.15 | ||||||||||
U.S. territories (Puerto Rico and U.S. Virgin Islands) |
|||||||||||||
USPS Ground Advantage | 7-10 Business Days | Shipping Cost | $10.25 | ||||||||||
USPS Express Mail | 3-5 Business Days | Shipping Cost | $38.80 |
Carriers will not guarantee the arrival dates of packages. The delivery times shown are estimates.
Orders placed Monday to Friday (excluding holidays) are shipped as soon as possible. Orders placed on weekends or holidays go out starting on the following business day, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please note, FedEx does not deliver on Saturdays.
At checkout, customers will now have the option to round their purchase price up to the nearest dollar. Wacoal will donate 100% of the funds collected to Susan G. Komen®.
At checkout on the order summary page, customers will have an option to click a box that indicates they would like their purchase price to be rounded up to the next dollar. The amount of their donation will appear after the taxes in the calculation of the cost.
The round up amount will be calculated after shipping and taxes.
OR
The amount that will be rounded up includes the order total, shipping costs, and taxes.
No. Round up at checkout is only available on wacoal-america.com.
“Round up” donations are not refundable unless the order is fully canceled.
No. The option for a “round up” donation will not appear if a customer indicates that they are paying with a gift card at checkout.
To check your order status, click here. If you are a registered user, sign in to your account and select Order History.
Once your order has shipped, you will receive an email with your tracking number. If your order will be delayed, you will be notified by email.
We process orders quickly and once an order has entered the shipping process, it cannot be changed or canceled. Our Service Team will make every effort to accommodate your request if possible. Contact us.
If you are not completely satisfied with your purchase, we accept returns as long as they meet the criteria below:
We cannot accept returns that do not comply with the terms outlined in this return policy.
If you abuse our return policy, we may refuse to do future business with you. (e.g., purchase items you know you will return in order to reduce shipping costs or send back merchandise that was not purchased on our website)
No Exchanges
We are unable to process exchanges. Please return the original item(s) and then place a new order online.
Final Sale
Items marked as final sale cannot be returned or exchanged. There are no exceptions to this policy. Any final sale item that you send back to us will not be returned to you under any circumstances. If you have any questions about the final sale item you are about to purchase, contact us. Our Service Team is ready to help.
We offer two options for returns. You can:
PRINT A PREPAID LABEL
You will need to complete each step of the return process for every item you are sending back. You can send all your items back in one package. After initiating your return, you will be emailed a printable prepaid label and packing slip. If you have items to return from different orders, please make sure to enclose packing slips for all items that are being sent back.
RECEIVE A QR CODE (PRINTERLESS)
Bring your package to a USPS location. An associate will scan the QR code from your mobile device and print the label for you. Each return must be packaged and shipped with its own QR code, so that it can be processed most efficiently at our warehouse.
You must return your package via USPS because this is the only carrier we use for returns.
If you need assistance with your return, you can contact our Service Team at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST.
Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.
No. We are unable to process exchanges. Please return the original item(s) and then place a new order online.
As the leading lingerie brand, Wacoal has been offering complimentary bra fittings for decades. We know that wearing the right size bra can change a woman’s look as well as her outlook, so we have created a variety of ways to assist in bra fitting. Please choose the one that works best for you.
Digitally size yourself with mybraFit™ for the most accurate measurements and a custom selection of bras.
You can use the step-by-step instructions to find your correct band and cup size. All it takes is a few minutes and a measuring tape.
You provide your size and answer a few questions about your breast shape, and we’ll provide the best bra style recommendations. It’s as easy as that.
Our design experts have developed the 5 Points of Fit™ to help you make sure you are wearing the best bras for your breast size and shape.
Finding a bra that fits comfortably is not simply about size; it’s also about breast shape. Once you identify your breast shape, choosing the right bras will be much easier.
Our Fit Experts are available via Zoom or by phone to answer all your bra-related questions.
This guide will help you choose the right sport bra for whatever moves you.
Everything you need to know about choosing a bra with the right coverage level.
You should wash your bra after every wear. Due to your body’s natural oils, sweat and skin exfoliation it’s best to wash your bra after each wear. Washing and letting your bra rest between wears also helps with bra recovery.
The best way to wash your bra is to hand wash it and lay it flat to dry. If you choose to use a washing machine, place your bras in a lingerie wash bag to protect them. Select cool or warm water and mild soap. Do not wring or twist bras to remove excess water. Lay your bras flat or hang them on a line to dry.
Your bra should last for 100 wears and 100 washes. If you wear and wash the same bra every day, it would last you 3 months.
A: There are a few ways to know when you should replace your bra.
1) You are no longer getting lift from your bra. For optimal comfort your bra should be supporting and lifting your breast tissue. You can tell if you are getting by looking at your profile in the mirror, the
fullest point of your breast should be at the midpoint between your elbow and shoulder.
2) If you notice any of the following – your bra is stretched out and it’s time for a new one:
a. If you feel your bra moving
b. If you can feel your breast tissue sitting on your stomach/rib cage
c. If over time the cup begins to gap at the neckline
You should be fit every year, if you gain or lose seven pounds or go through a life-changing event. A couple examples of life-changing events are having a baby or going through menopause.
Different brands have different coverage goals and fit expectations, therefore between brands your size can vary. Wacoal has three ways to help you find your perfect bra fit: size yourself digitally using mybraFit™, schedule a virtual fitting with a Wacoal Fit Expert or visit a store for an in-person fitting.
The more bras you have in your daily rotation, the longer each will last. Wacoal’s Fit Experts recommend a minimum of 3-7 bras. Ideally you have at least three everyday bras (1 to wear, 1 to wash and 1 to rest) and at least two wardrobing bras (sport, strapless/convertible, going out, lounge) depending on your lifestyle.
We have a great tool for that – Wacoal’s 5 Points of Fit™
When you are shopping for a bra, you should hook it in the middle. This gives you the flexibility to loosen or tighten it as your body fluctuates.
If you are wearing the right bra for your size and shape, you won’t even notice the underwire. If you feel the underwire, it’s time to get a bra fitting to make sure you are wearing the right size.
As a registered customer, you can check your order status and history, create and maintain an address book, and make a wish list. You can also save your credit card information to make checkout quicker. Register here.
Please see our privacy policy.
Sign in to your account to make any changes.
Click here to unsubscribe from our email list.
Subscribe to our email list here.
New subscribers to our email list receive a single-use promo code for 10% off and free shipping.
Click here to unsubscribe.
New subscribers to our email list will receive a one-time-use 10% off promo code. Please look in all folders if you don’t see the email in your inbox.
You will find a lot of important information in the Frequently Asked Questions section of our website. If you have a question that is not addressed, please contact us. Our Service Team is ready to help.
Start a conversation with a member of our Service Team.
Hours: Monday to Friday 9:00 a.m. to 8:00 p.m. EST
Our Service Consultants are available from Monday to Friday 9:00 a.m. to 8:00 p.m. EST to answer any questions you may have.
If you can’t find the answer to your question on our website, please email us at
[email protected]