Once your order has been processed and the issuing bank has verified your credit card, your merchandise will be shipped, and you will be charged. If your order cannot be processed, a customer care representative will contact you by email or telephone. The time it takes for your package to arrive depends on the method of shipping that you choose and the day of the week that you place your order. We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. or APO/FPO boxes. Please note, UPS does not deliver on Saturdays. Packages sent by the USPS usually take 3-7 business days to arrive. Carriers will not guarantee the arrival dates of packages. Please keep this in mind if you need a package to arrive on a particular date. Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Orders placed on weekends go out starting on Monday, including priority shipments Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day.
We use the United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. APO/FPO boxes or U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands). Please allow up to 14 business days for shipment to the U.S. territories; express delivery and free shipping is not available. A shipping charge applies to orders under $70.00 and all orders to US territories (Guam, Puerto Rico, US Virgin Islands, and American Samoa). Expedited shipping is available for an extra charge. Please note, UPS does not deliver on Saturdays. See chart below for more details.
* Carriers will not guarantee the arrival dates of packages, therefore, ALL delivery times shown are only estimates. Please keep this in mind if you need a package to arrive on a particular date. Orders are shipped within 1-2 business days. Expedited orders received by 12 p.m. EST are shipped on the same day, excluding weekends and holidays. Orders received after 12 p.m. EST are shipped on the next business day. Days in transit begins on the first business day after an order is shipped. All transit days are business days (Monday-Friday, excluding holidays). On the day your order is shipped, we will send you an e-mail with your tracking number.
Wacoal believes in preserving the environment so we use packaging—boxes, envelope mailers, and tissue paper—that is made from recycled and recyclable material. Please do your part and recycle these shipping materials along with the poly bags that your lingerie comes in.
After you place an order online we will send you an email confirming your purchase. If you do not receive this email, please contact us at firstname.lastname@example.org
Once your order has been shipped—usually within 1-2 business days—you will receive another email, which will include your tracking number. If the shipping of your merchandise will be delayed for any reason, you will also be notified by email.
If you are a registered user you can sign in to your account and select order history to view the details of your order. Select the order you would like to track and you will be able to see the shipping details.
We offer FREE returns on any UNWORN or defective garments purchased on wacoal-america.com, if the merchandise is returned within 60 days from the original ship date. Your package will include an adhesive prepaid label which you can use to return your merchandise. We recommend that you use the box your order arrived in to return the garments you do not want. However, you must completely remove the original address label and securely affix the adhesive prepaid return label to the box.
We do not offer exchanges, but you can use the prepaid shipping label to send the merchandise you don’t want back to Wacoal as a return, and then you can place a new order online for the item(s) you would like.
To ensure you receive a full refund remember to:
We reserve the right to refuse returns on items that do not meet our hygiene and health standards.
Please note that Wacoal uses the U.S. Postal Service (USPS) as its carrier for returns, which means that it could take up to two weeks for your item(s) to reach our warehouse. As soon as your return is received, the garments are inspected. If there is no damage and the hangtags are still on the garment, we will issue a full refund—less the non-refundable initial shipping fee—via the same method used to purchase the item(s). Depending on your bank, credit card refunds will be posted to your account in 8-10 business days.The shipping address for wacoal-america.com returns is:
If you would like to cancel or change your order, call 1-800-WACOAL-0(922-6250) Monday to Friday 9 a.m.- 5 p.m. EST as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get merchandise on its way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.