Popular Questions

  • Click the order status link at the bottom of the website. A page will appear asking you for information about your order number, email address, and shipping address. Once you have completed all the fields you will be able to see the status of your order. Or, you can sign in to your account and select order history to view the details of your order. Select the order and you will be able to see tracking information.

  • We use real-time inventory, which means that you can see the availability of any color/size combination on each product's web page.

  • We accept Visa, MasterCard, American Express, Discover and Paypal.

  • Your Wish List is private and can only be viewed by the people you invite to see it. You can revise your Wish List, by logging into your account and changing the Share Your Wish List form, and we'll send an email inviting your friends and family to see your list.

  • Our extensive size range goes from 30-46 band and AA to I cup. However, not every bra comes in all sizes.

See All FAQs

Live Chat

Chat with a member of our support team.

Live Chat Hours:

Monday - Friday 9:00 AM - 8:00 PM EST

Write Us

Wacoal Customer Service

1 Wacoal Plaza

Lyndhurst, NJ 07071

Call Us

Call 1-800-WACOAL-0 (922-6250)

Monday to Friday 9 a.m. - 8 p.m. EST.


Wacoal's fit consultants are available to discuss the products featured on our website, help you choose the perfect bra for you, help you define your perfect fit, and answer any other questions that you may have.

Email Us

The Frequently Asked Questions section of our website addresses many of the inquiries sent to us by our customers. If you don't find the answer to your question on the website, please contact us by emailing us directly at customerservice@wacoal-america.com for questions about placing an order and at fitinfo@wacoal-america.com for questions about our products and fit. Thanks for your feedback!