LAST UPDATED: November 2022
"Personal Information" is information that can be reasonably linked to an identifiable individual, such as:
We collect Personal information through the Services when you participate in various opportunities provided through the Services or at a Company Store, for example:
We may use Personal Information:
We may also aggregate Personal Information so that the aggregated information does not personally identify you or any other user of the Services, such as by using Personal Information to calculate the percentage of our users who have a particular telephone area code.
In some instances, we may combine Personal Information with information that cannot, by itself, be reasonably linked to you. If we combine any Personal Information with other information, we will treat the combined information as Personal Information as long as it is combined.
Your Personal Information may be disclosed:
We have not sold and will not sell your Personal Information. In addition, Personal Information shared with us via SMS text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide the SMS service requested by you.
We may disclose Personal Information in the following categories for a business purpose:
INFORMATION COLLECTED AUTOMATICALLY
When you visit the Site, we collect certain information automatically, including:
Your "IP Address" is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).
An IP Address is identified and logged automatically in our server log files whenever a user visits or uses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites.
We may use IP addresses for purposes such as calculating Services usage levels, helping diagnose server problems, customizing Services content and Promotions, directing you to appropriate areas of the Services and assisting you in finding physical stores near you, tracking and analyzing user behavior on the Services, and administering the Services. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information. Please note that we treat IP Addresses, server log files and related information as Non-Personal Information, except where we are required to do otherwise under applicable law.
Our Sizing App, which can either be downloaded as an application to your mobile device or used without a download through our website, may transmit your digital photos and measurements to a third-party sizing provider together with an anonymous identification number solely for the purpose of analyzing the photos to extract your body measurements to provide sizing advice. We will not provide any Personal Information to our sizing provider aside from the digital photos and measurements to the extent they might be used to personally identify you. We will contractually obligate any sizing provider to delete the digital photos promptly after they have processed the photos and transmitted the corresponding output to us, and in no event later than four weeks after such processing has occurred. We will also require our sizing provider to correct, change, update, suppress, delete or otherwise limit their use of your Personal Information the same way we are obligated to do so in the section “How can you access your Personal Information?” below.
We may use third-party advertising companies to serve ads when you visit or use our Services. These companies may use information about your visit to or use of the Services in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to the Services, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit this site.
We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services.
Your Personal Information will be maintained on our servers or the servers of our service providers and will be accessible by our authorized employees, representatives and service providers who require access in connection with their job responsibilities. We implement and maintain reasonable organizational, technical and administrative security procedures and practices that are appropriate to the nature of the Personal Information we collect. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below.
If you no longer want to receive marketing-related emails from us and our affiliates on a going-forward basis, you may opt-out of receiving these marketing-related emails by either:
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, including communications regarding your orders, and you cannot opt-out from receiving administrative messages.
If you would like to review, correct, change, update, suppress or otherwise limit our use of your Personal Information that has been previously provided to us, you may do so by updating your user preferences in the “My Account” section of our website or by calling us at 1-800-WACOAL-0 (922-6250). For your protection, we may need to verify your identity before implementing your request by asking you to reconfirm information we have already collected to be sure that the request is authorized.
In your request, please make clear what information you would like to access or have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. We will try to comply with your request as soon as reasonably practicable, subject to applicable laws. However, please be aware that we and our third-party providers may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain in our databases and other records.
The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Services. Our Sizing App is not intended for use by individuals under the age of eighteen (18), and we request that these individuals do not use the Sizing App.
By using the Services and submitting any Personal Information, you agree to the transfer of Personal Information to our service providers (including affiliates acting in this capacity) in other countries, such as Canada, which may provide a different level of data security than your country of residence.
1 Wacoal Plaza
Lyndhurst, NJ 07071
Under the California Consumer Privacy Act (the “CCPA”), residents of California who use our Services have certain rights, including:
*Although you have the right to request this information, we do not sell your Personal Information.