If you don’t find your answer below, please don't hesitate to contact our customer care representatives at 1-800-WACOAL-0 (922-6250) between the hours of 9:00 a.m. and 8:00 p.m. EST, Monday to Friday.
We use real-time inventory, which means that you can see the availability of any color/size combination on each product's web page.
We do not discount items at Wacoal. From time to time styles may be discontinued and in that case they will be marked down for sale. You can find these items in the Last Chance section of the website.
Registered customers enjoy many benefits. For example, they can easily check order status and history, create and maintain an address book, share a wish list, and receive information about new products and special events. They will also get updates on Wacoal's involvement in promoting breast cancer awareness.
Your Wish List is private and can only be viewed by the people you invite to see it. You can revise your Wish List, by logging into your account and changing the Share Your Wish List form, and we'll send an email inviting your friends and family to see your list.
Fit for the Cure® is a great opportunity to have a professional bra fitting and help Wacoal support the fight against breast cancer at the same time. Wacoal will donate $2 to Susan G. Komen for every woman who receives a complimentary bra fitting at a Fit for the Cure® event and an additional $2 for every Wacoal bra purchased at an event. But, there is no purchase necessary. There are approximately 1,200 Fit for the Cure® events held each year. Please check out our store locator to find an event near you.
We recognize that it is frustrating when your favorite style is suddenly no longer available. Sometimes a bra is removed from our line because the components are no longer available, making it impossible to manufacture the style without compromising on its design. Wacoal is dedicated to offering high-quality bras that provide the fit and comfort women need to look and feel their best. Wacoal’s designers try to use the newest fabrics, best construction methods, and latest technologies to create styles that women will love. Wacoal’s Fit Experts can help you find the bras in our current collection that are best for your body type and lifestyle. To arrange an appointment with a Wacoal Fit Expert at a store near you, call 1-800-WACOAL-0 (922-6250) Monday to Friday, 9:00 a.m. to 8:00 p.m. EST and press menu option 2. .
An underwire usually pokes through a garment because you are wearing the wrong size or because you are washing the garment incorrectly.
Don't assume all bras are created equal. Bras have a variety of features that can make one style fit slightly different from another.
The best way to put on a bra is to bend at the waist and slip the bra on over her shoulders. Let your breasts fall into the cups and make sure the wires rest completely under the breast tissue. Stand up straight and fasten the bra in the middle hook.
Use the elbow test to see if your breasts are sitting in your bra correctly. To conduct this test, stand sideways in the mirror and bend your elbow to a 45°angle. Your bra should sit in the middle of your arm between your elbow and shoulder. If it is in the upper half of your arm, the desired lift is being attained. If the bra is sitting in the lower half of your arm, a change of style or size is required.
Our extensive size range goes from 30-46 band and AA to I cup. However, not every bra comes in all sizes.
The general rule of thumb is to pick your favorite bra and buy three of them in a neutral color. This way, you'll always have one to be worn, one in the wash and one in your drawer. By rotating the three bras you use the most you will extend their lives and actually save money in the long run.
Ideally you should hand wash your lingerie in a delicate detergent specially formulated for bras and fine clothes. If you must machine wash your bras use a lingerie wash bag to protect these delicate garments from snags, tangles and tears. Before you put your bras into the bag, fasten the closure to avoid possible snagging, fold cups into one another, and place straps in the cups. Place bag in washing machine and run on the warm water cycle using mild soap or detergent. Also, as with other clothes, you should wash light and dark colored bras separately, as synthetic fibers tend to pick up dye from the wash water. Do not wring-out or twist the garments to remove excess water.
We suggest laying your lingerie out flat or drying it on a line. The heat of tumble dryers often ruins lingerie because it breaks down the delicate fibers used in embroideries, laces, and other fabrics.
No. A grey line through a feature—cup size, band size, or color—indicates that this size or color bra is no longer available. If an item is temporarily out of stock, you will have the option to give us your email address so that we can notify you when the garment is available again. However, we do not reorder all merchandise, which means that if the garment you have chosen does not become available again, you will not receive an email.
We accept Visa, MasterCard, American Express, Discover and Paypal online.
Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. This means you should not be able to inadvertently place an order through an unsecured connection. You should, however, be aware that total security is not always possible. Also, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are done using a shared computer.
Simply log in to your account and make the appropriate changes. You will be able to change your mailing and contact information, as well as update your subscription preferences. If you have trouble logging in because you have forgotten your password, you can send us an email and we will respond with a message containing instructions about how to correct the problem.
You can sign up using the link on the homepage or go to my account and register.
Yes, as long as you are a registered customer. You may set up your address book by logging into your account and clicking the “Add New Address” button. You can edit stored addresses here, too. Or, you can add a new address while placing an order by clicking the “Save to Address Book” button when you enter the shipping information.
Yes. If you would like to place an order with a customer care representative, call 1-800-WACOAL-0 (922-6250) between the hours of 9:00 a.m. and 8:00 p.m. EST, Monday to Friday.
The taxes we charge are determined by the zip code in the shipping address(es) you use for your order. Our policies are based on state and local tax laws for online shopping as they currently exist. However, these laws are subject to change, and we will continue to update our policies as necessary.
We use United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. or APO/FPO boxes. Please note, UPS does not deliver on Saturdays. Click to see our Shipping Policy with complete information on shipping methods, charges, and delivery estimates.
Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Orders. including priority shipments, placed on weekends or holidays are shipped the following business day. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day.
We do. Your package will include an adhesive prepaid return label which you can use to send your merchandise back. If your order does not contain a prepaid return label or if your label has been misplaced, please call customer service at 1-800-WACOAL-0 (922-6250) between the hours of 9:00 a.m. and 8:00 p.m. EST Monday through Friday, and we will arrange to send you another.
Click the order status link at the bottom of the website. A page will appear asking you for information about your order number, email address, and shipping address. Once you have completed all the fields you will be able to see the status of your order. Or, you can sign in to your account and select order history to view the details of your order. Select the order and you will be able to see tracking information.
If you need to cancel or change your order, please call us as soon as possible as we will make every effort to process your order as quickly as possible so that you can begin enjoying your new Wacoal lingerie. Simply call 1-800-WACOAL-0 (922-6250) Monday to Friday 9:00 a.m. to 8:00 p.m. EST, and we'll do everything we can to accommodate your request. Please note that we cannot change or cancel an order once it has entered the shipping process.
We offer FREE returns on any UNWORN or defective garments, if the merchandise is returned within 60 days from the original ship date. Click to see our full return policy.