Wacoal is offering Free Shipping over $70 on all orders, including those made by phone. This offer applies to United States Postal Service (USPS) Priority Shipping only and excludes U.S. territories.
Free Returns. See Details.
COVID-19 Shipping Update: Thank you for your patience as orders may be delayed.
If you don’t find your answer below, please don't hesitate to contact our customer care representatives at 1-800-WACOAL-0 (922-6250) between the hours of 9:00 a.m. and 8:00 p.m. EST, Monday to Friday.
We use real-time inventory, which means that you can see the availability of any color/size combination on each product's web page.
We do not discount items at Wacoal. From time to time styles may be discontinued and in that case they will be marked down for sale. You can find these items in the Last Chance section of the website.
Registered customers enjoy many benefits. For example, they can easily check order status and history, create and maintain an address book, share a wish list, and receive information about new products and special events. They will also get updates on Wacoal's involvement in promoting breast cancer awareness.
Your Wish List is private and can only be viewed by the people you invite to see it. You can revise your Wish List, by logging into your account and changing the Share Your Wish List form, and we'll send an email inviting your friends and family to see your list.
Fit for the Cure® is a great opportunity to have a professional bra fitting and help Wacoal support the fight against breast cancer at the same time. Wacoal will donate $2 to Susan G. Komen for every woman who receives a complimentary bra fitting at a Fit for the Cure® event and an additional $2 for every Wacoal bra purchased at an event. But, there is no purchase necessary. There are approximately 1,200 Fit for the Cure® events held each year. Please check out our store locator to find an event near you.
We recognize that it is frustrating when your favorite style is suddenly no longer available. Sometimes a bra is removed from our line because the components are no longer available, making it impossible to manufacture the style without compromising on its design. Wacoal is dedicated to offering high-quality bras that provide the fit and comfort women need to look and feel their best. Wacoal’s designers try to use the newest fabrics, best construction methods, and latest technologies to create styles that women will love. Wacoal’s Fit Experts can help you find the bras in our current collection that are best for your body type and lifestyle. To arrange an appointment with a Wacoal Fit Expert at a store near you, call 1-800-WACOAL-0 (922-6250) Monday to Friday, 9:00 a.m. to 8:00 p.m. EST and press menu option 2. .
An underwire usually pokes through a garment because you are wearing the wrong size or because you are washing the garment incorrectly.
Don't assume all bras are created equal. Bras have a variety of features that can make one style fit slightly different from another.
The best way to put on a bra is to bend at the waist and slip the bra on over her shoulders. Let your breasts fall into the cups and make sure the wires rest completely under the breast tissue. Stand up straight and fasten the bra in the middle hook.
Use the elbow test to see if your breasts are sitting in your bra correctly. To conduct this test, stand sideways in the mirror and bend your elbow to a 45°angle. Your bra should sit in the middle of your arm between your elbow and shoulder. If it is in the upper half of your arm, the desired lift is being attained. If the bra is sitting in the lower half of your arm, a change of style or size is required.
Our extensive size range goes from 30-46 band and AA to I cup. However, not every bra comes in all sizes.
The general rule of thumb is to pick your favorite bra and buy three of them in a neutral color. This way, you'll always have one to be worn, one in the wash and one in your drawer. By rotating the three bras you use the most you will extend their lives and actually save money in the long run.
Ideally you should hand wash your lingerie in a delicate detergent specially formulated for bras and fine clothes. If you must machine wash your bras use a lingerie wash bag to protect these delicate garments from snags, tangles and tears. Before you put your bras into the bag, fasten the closure to avoid possible snagging, fold cups into one another, and place straps in the cups. Place bag in washing machine and run on the warm water cycle using mild soap or detergent. Also, as with other clothes, you should wash light and dark colored bras separately, as synthetic fibers tend to pick up dye from the wash water. Do not wring-out or twist the garments to remove excess water.
We suggest laying your lingerie out flat or drying it on a line. The heat of tumble dryers often ruins lingerie because it breaks down the delicate fibers used in embroideries, laces, and other fabrics.
No. A grey line through a feature—cup size, band size, or color—indicates that this size or color bra is no longer available. If an item is temporarily out of stock, you will have the option to give us your email address so that we can notify you when the garment is available again. However, we do not reorder all merchandise, which means that if the garment you have chosen does not become available again, you will not receive an email.
We accept Visa, MasterCard, American Express, Discover and Paypal online.
Our site only accepts orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. This means you should not be able to inadvertently place an order through an unsecured connection. You should, however, be aware that total security is not always possible. Also, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are done using a shared computer.
Simply log in to your account and make the appropriate changes. You will be able to change your mailing and contact information, as well as update your subscription preferences. If you have trouble logging in because you have forgotten your password, you can send us an email and we will respond with a message containing instructions about how to correct the problem.
You can sign up using the link on the homepage or go to my account and register.
Yes, as long as you are a registered customer. You may set up your address book by logging into your account and clicking the “Add New Address” button. You can edit stored addresses here, too. Or, you can add a new address while placing an order by clicking the “Save to Address Book” button when you enter the shipping information.
Yes. If you would like to place an order with a customer care representative, call 1-800-WACOAL-0 (922-6250) between the hours of 9:00 a.m. and 8:00 p.m. EST, Monday to Friday.
The taxes we charge are determined by the zip code in the shipping address(es) you use for your order. Our policies are based on state and local tax laws for online shopping as they currently exist. However, these laws are subject to change, and we will continue to update our policies as necessary.
We use United States Postal Service (USPS) as our standard carrier for shipping to all addresses in the United States including Alaska, Hawaii, and P.O. or APO/FPO boxes. Please note, UPS does not deliver on Saturdays. Click to see our Shipping Policy with complete information on shipping methods, charges, and delivery estimates.
Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Orders. including priority shipments, placed on weekends or holidays are shipped the following business day. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day.
We do. Your package will include an adhesive prepaid return label which you can use to send your merchandise back. If your order does not contain a prepaid return label or if your label has been misplaced, please call customer service at 1-800-WACOAL-0 (922-6250) between the hours of 9:00 a.m. and 8:00 p.m. EST Monday through Friday, and we will arrange to send you another.
Click the order status link at the bottom of the website. A page will appear asking you for information about your order number, email address, and shipping address. Once you have completed all the fields you will be able to see the status of your order. Or, you can sign in to your account and select order history to view the details of your order. Select the order and you will be able to see tracking information.
If you need to cancel or change your order, please call us as soon as possible as we will make every effort to process your order as quickly as possible so that you can begin enjoying your new Wacoal lingerie. Simply call 1-800-WACOAL-0 (922-6250) Monday to Friday 9:00 a.m. to 8:00 p.m. EST, and we'll do everything we can to accommodate your request. Please note that we cannot change or cancel an order once it has entered the shipping process.
We offer FREE returns on any UNWORN or defective garments, if the merchandise is returned within 60 days from the original ship date. Click to see our full return policy.
LAST UPDATED: April 2020
"Personal Information" is information that can be reasonably linked to an identifiable individual, such as:
We collect Personal information through the Site when you participate in various opportunities provided through the Site or at a Company Store, for example:
We may use Personal Information:
We may also aggregate Personal Information so that the aggregated information does not personally identify you or any other user of the Site, such as by using Personal Information to calculate the percentage of our users who have a particular telephone area code.
In some instances, we may combine Personal Information with information that cannot, by itself, be reasonably linked to you. If we combine any Personal Information with other information, we will treat the combined information as Personal Information as long as it is combined.
Your Personal Information may be disclosed:
We have not sold and will not sell your Personal Information.
We may disclose Personal Information in the following categories for a business purpose:
INFORMATION COLLECTED AUTOMATICALLY
When you visit the Site, we collect certain information automatically, including:
Your "IP Address" is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).
An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites.
We may use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, customizing Site content and Promotions, directing you to appropriate areas of the Site and assisting you in finding physical stores near you, tracking and analyzing user behavior on the Site, and administering the Site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information. Please note that we treat IP Addresses, server log files and related information as Non-Personal Information, except where we are required to do otherwise under applicable law.
We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information about your visit to this Site in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to this Site, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit this site.
We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party Web sites or online services.
Your Personal Information will be maintained on our servers or the servers of our service providers and will be accessible by our authorized employees, representatives and service providers who require access in connection with their job responsibilities. We implement and maintain reasonable organizational, technical and administrative security procedures and practices that are appropriate to the nature of the Personal Information we collect. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the"Contacting Us" section below.
If you no longer want to receive marketing-related emails from us and our affiliates, including Wacoal America, Inc. on a going-forward basis, you may opt-out of receiving these marketing-related emails by either:
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, including communications regarding your orders, and you cannot opt-out from receiving administrative messages.
If you would like to review, correct, change, update, suppress or otherwise limit our use of your Personal Information that has been previously provided to us, you may do so by updating your user preferences in the “My Account” section of our website or by calling us at 1-800-WACOAL-0 (922-6250). For your protection, we may need to verify your identity before implementing your request by asking you to reconfirm information we have already collected to be sure that the request is authorized.
In your request, please make clear what information you would like to access or have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. We will try to comply with your request as soon as reasonably practicable, subject to applicable laws. However, please be aware that we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain in our databases and other records.
The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site.
By using the Site and submitting any Personal Information, you agree to the transfer of Personal Information to our service providers (including affiliates acting in this capacity) in other countries, such as the United States, which may provide a different level of data security than your country of residence.
1 Wacoal Plaza
Lyndhurst, NJ 07071
Under the California Consumer Privacy Act (the “CCPA”), residents of California who use our Site have certain rights, including:
*Although you have the right to request this information, we do not sell your Personal Information.
LAST UPDATED: June 21, 2014
This Agreement is between you ("you") and Wacoal Direct Corp. ("we," "us") concerning your use of the website owned or operated by us from which you are accessing this Agreement (including all content and services offered on or through the Site, and together with any successor site(s), the "Site").
We may terminate your use of the Site for any conduct that we consider to be inappropriate, or for your breach of this Agreement, including the Rules of Conduct (including, without limitation, if you repeatedly engage in copyright infringement via or in connection with the Site).
Our trade names, trademarks and service marks include without limitation, WACOAL, B.TEMPTD, BRAS OF SUMMER, SUPPORT THE GIRLS, HOPE ON A HANGER, iBRA, B-SMOOTH, BODY SUEDE, CUSTOM CONTOURS, SLIMLINE, WACOAL LUXE and NO PEEK, and any associated logos. All trademarks and service marks on the Site not owned by us are the property of their respective owners. The trade names, trademarks and service marks owned by us, whether registered or unregistered, may not be used in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained on the Site should be construed as granting any license or right to use any trade names, trademarks or service marks without express prior written consent of the owner.
NONE OF THE WACOAL ENTITIES SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND in connection with the site, UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OR INTERRUPTION OF BUSINESS, LOSS OF USE, LOSS OF DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH YOUR USE OF THE SITE, OR UNAUTHORIZED INTERCEPTION OF ANY SUCH INFORMATION BY THIRD PARTIES, EVEN IF ADVISED IN ADVANCE OF SUCH DAMAGES OR LOSSES. IN PARTICULAR, AND WITHOUT LIMITATION, THE WACOAL ENTITIES WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR FROM ANY GOODS, SERVICES, PRODUCTS, CONTENT, INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THE SITE BY ANY OF THE WACOAL ENTITIES OR BY ANY THIRD PARTY. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. THE MAXIMUM LIABILITY OF THE WACOAL ENTITIES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO US TO ACCESS AND USE THE SITE.
IT IS POSSIBLE THAT APPLICABLE LAW MAY NOT ALLOW FOR LIMITATIONS ON CERTAIN IMPLIED WARRANTIES OR EXCLUSIONS OR LIMITATIONS OF CERTAIN DAMAGES; SOLELY TO THE EXTENT THAT SUCH LAW APPLIES TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
While we try to maintain the security of the Site, we do not guarantee that the Site will be secure or that any use of the Site will be uninterrupted. Additionally, third parties may make unauthorized alterations to the Site. If you become aware of any unauthorized third party alterations to the Site, contact us at email@example.com with a description of the material(s) at issue and the URL or location of such materials.
Susan Malinowski, 136 Madison Avenue 14th Floor, New York, NY 10016
We suggest that you consult your legal advisor before filing a notice or counter-notice.
All materials © 2005-2018, Wacoal America Inc. unless otherwise noted. All rights reserved.