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FAQ

Yes. If you would like to place an order with a Service Consultant, please contact us.

We accept Visa, MasterCard, American Express, JCB, Discover, PayPal and Apple Pay.

Yes. We make every effort to protect your personal information.

Our site only accepts orders from browsers that permit communication through Secure Socket Layer (SSL) technology, which encrypts the information you put in. Be aware that total security is not always possible. It is important for you to prevent unauthorized access to your password and computer.

If you are a new subscriber to our email list, you will receive a one-time-use 10% off promo code. You will receive your code by email. Please look in all folders if you don’t see the email in your inbox.


United States - 48 Contiguous States
USPS Priority Mail 3-7 Business Days Orders Under $99 $7.95 Orders Over $99 FREE!
FedEx Second Day Air Second Business Day No Saturday Delivery Shipping Cost $35
FedEx Standard Overnight Next Business Day No Saturday Delivery Shipping Cost $60
United States - Alaska, Hawaii, &
APO/FPO Addresses
USPS Priority Mail 6-14 Business Days Orders Under $99 $7.95 Orders Over $99 FREE!
USPS Express Mail (AK & HI) 6-14 Business Days Shipping Cost $37.90
USPS Express Mail (APO/ & FPO) 6-14 Business Days Shipping Cost $44.95
U.S. territories (American Samoa,
Guam, and Northern Mariana
Islands)
USPS Priority Mail 6-14 Business Days Shipping Cost $11.25
USPS Express Mail 6-14 Business Days Shipping Cost $40.15
U.S. territories (Puerto Rico and U.S.
Virgin Islands)
USPS Priority Mail 6-14 Business Days Shipping Cost $10.25
USPS Express Mail 6-14 Business Days Shipping Cost $38.80

Carriers will not guarantee the arrival dates of packages. The delivery times shown are estimates.

Orders placed Monday to Friday (excluding holidays) are shipped as soon as possible. Orders placed on weekends or holidays go out starting on the following business day, including priority shipments. Expedited orders received by 12:00 p.m. EST are shipped on the same day, excluding weekends and holidays. Expedited orders received after 12:00 p.m. EST are shipped on the next business day. Please note, FedEx does not deliver on Saturdays.

At checkout, customers will now have the option to round their purchase price up to the nearest dollar. Wacoal will donate 100% of the funds collected to Susan G. Komen®.

At checkout on the order summary page, customers will have an option to click a box that indicates they would like their purchase price to be rounded up to the next dollar. The amount of their donation will appear after the taxes in the calculation of the cost.

The round up amount will be calculated after shipping and taxes.
OR
The amount that will be rounded up includes the order total, shipping costs, and taxes.

No. Round up at checkout is only available on wacoal-america.com.

“Round up” donations are not refundable unless the order is fully canceled.

  • If an order is partially canceled, the full donation will be collected.
  • If an order is fully or partially returned, the full donation will be collected.

No. The option for a “round up” donation will not appear if a customer indicates that they are paying with a gift card at checkout.

To check your order status, click here. If you are a registered user, sign in to your account and select Order History.

Once your order has shipped, you will receive an email with your tracking number. If your order will be delayed, you will be notified by email.

We process orders quickly and once an order has entered the shipping process, it cannot be changed or canceled. Our Service Team will make every effort to accommodate your request if possible. Contact us.

If you are not completely satisfied with your purchase, we accept returns as long as they meet the criteria below:

  • Returns must be sent back within 60 days from the original ship date.
  • You must use our returns system to send your items back. Merchandise sent any other way will not be accepted.
  • Your refund will be issued to the original form of payment.
  • Shipping and delivery fees are non-refundable.
  • For any returns received after 60 days from the original ship date, you will be issued a merchandise credit.
  • Returned items must be unworn, unwashed, odor-free, and have the original tags attached.
  • We reserve the right to refuse returns on items that do not meet our hygiene and health standards.
  • If your garment is rejected as a return for any reason, it will not be sent back to you.

We cannot accept returns that do not comply with the terms outlined in this return policy.

If you abuse our return policy, we may refuse to do future business with you. (e.g., purchase items you know you will return in order to reduce shipping costs or send back merchandise that was not purchased on our website)

No Exchanges

We are unable to process exchanges. Please return the original item(s) and then place a new order online.

Final Sale

Items marked as final sale cannot be returned or exchanged. There are no exceptions to this policy. Any final sale item that you send back to us will not be returned to you under any circumstances. If you have any questions about the final sale item you are about to purchase, contact us. Our Service Team is ready to help.

We offer two options for returns. You can:

PRINT A PREPAID LABEL

You will need to complete each step of the return process for every item you are sending back. You can send all your items back in one package. After initiating your return, you will be emailed a printable prepaid label and packing slip. If you have items to return from different orders, please make sure to enclose packing slips for all items that are being sent back.

RECEIVE A QR CODE (PRINTERLESS)

Bring your package to a USPS location. An associate will scan the QR code from your mobile device and print the label for you. Each return must be packaged and shipped with its own QR code, so that it can be processed most efficiently at our warehouse.

You must return your package via USPS because this is the only carrier we use for returns.

If you need assistance with your return, you can contact our Service Team at 1-800-922-6250, Monday to Friday from 9:00 a.m. to 8:00 p.m. EST.

START YOUR RETURN

Once we receive your package, we will process it as soon as possible. We will send you an email confirmation once your refund has been processed. Your payment method provider determines the amount of time it takes before you receive your refund, so it could take 1 to 2 billing cycles. We appreciate your patience.

No. We are unable to process exchanges. Please return the original item(s) and then place a new order online.

As the leading lingerie brand, Wacoal has been offering complimentary bra fittings for decades. We know that wearing the right size bra can change a woman’s look as well as her outlook, so we have created a variety of ways to assist in bra fitting. Please choose the one that works best for you.


mybraFit™

Digitally size yourself with mybraFit™ for the most accurate measurements and a custom selection of bras.


Bra Fit Calculator

You can use the step-by-step instructions to find your correct band and cup size. All it takes is a few minutes and a measuring tape.


I Know My Size

You provide your size and answer a few questions about your breast shape, and we’ll provide the best bra style recommendations. It’s as easy as that.


5 Points of Fit™

Our design experts have developed the 5 Points of Fit™ to help you make sure you are wearing the best bras for your breast size and shape.


Breast Shape Guide

Finding a bra that fits comfortably is not simply about size; it’s also about breast shape. Once you identify your breast shape, choosing the right bras will be much easier.


Virtual Bra Consultation

Our Fit Experts are available via Zoom or by phone to answer all your bra-related questions.


Sport Bra Guide

This guide will help you choose the right sport bra for whatever moves you.


Coverage Levels

Everything you need to know about choosing a bra with the right coverage level.

As a registered customer, you can check your order status and history, create and maintain an address book, and make a wish list. You can also save your credit card information to make checkout quicker. Register here.

Please see our privacy policy.

Sign in to your account to make any changes.

Click here to unsubscribe from our email list.

Subscribe to our email list here.

New subscribers to our email list receive a single-use promo code for 10% off and free shipping.

Click here to unsubscribe.

New subscribers to our email list will receive a one-time-use 10% off promo code. Please look in all folders if you don’t see the email in your inbox.

You will find a lot of important information in the Frequently Asked Questions section of our website. If you have a question that is not addressed, please contact us. Our Service Team is ready to help.


CHAT

Start a conversation with a member of our Service Team.
Hours: Monday to Friday 9:00 a.m. to 8:00 p.m. EST


CALL US

1-800-922-6250

Our Service Consultants are available from Monday to Friday 9:00 a.m. to 8:00 p.m. EST to answer any questions you may have.


EMAIL US

If you can’t find the answer to your question on our website, please email us at
service@wacoal-america.com

FAQ

  • Placing an Order

    • At checkout on the order summary page, customers will have an option to click a box that indicates they would like their purchase price to be rounded up to the next dollar. The amount of their donation will appear after the taxes in the calculation of the cost.

    The round up amount will be calculated after shipping and taxes.
    OR
    The amount that will be rounded up includes the order total, shipping costs, and taxes.

    No. Round up at checkout is only available on wacoal-america.com.

    “Round up” donations are not refundable unless the order is fully canceled.

    • If an order is partially canceled, the full donation will be collected.
    • If an order is fully or partially returned, the full donation will be collected.

    No. The option for a “round up” donation will not appear if a customer indicates that they are paying with a gift card at checkout.

  • Order Status

  • Returns

    • If you are not completely satisfied with your purchase, we accept returns as long as they meet the criteria below:

    • Returns must be sent back within 60 days from the original ship date.
    • You must use our returns system to send your items back. Merchandise sent any other way will not be accepted.
    • Your refund will be issued to the original form of payment.
    • Shipping and delivery fees are non-refundable.
    • For any returns received after 60 days from the original ship date, you will be issued a merchandise credit.
    • Returned items must be unworn, unwashed, odor-free, and have the original tags attached.
    • We reserve the right to refuse returns on items that do not meet our hygiene and health standards.
    • If your garment is rejected as a return for any reason, it will not be sent back to you.

    We cannot accept returns that do not comply with the terms outlined in this return policy.

    If you abuse our return policy, we may refuse to do future business with you. (e.g., purchase items you know you will return in order to reduce shipping costs or send back merchandise that was not purchased on our website)

    No Exchanges

    We are unable to process exchanges. Please return the original item(s) and then place a new order online.

    Final Sale

    Items marked as final sale cannot be returned or exchanged. There are no exceptions to this policy. Any final sale item that you send back to us will not be returned to you under any circumstances. If you have any questions about the final sale item you are about to purchase, contact us. Our Service Team is ready to help.

  • Find Your Fit

    • As the leading lingerie brand, Wacoal has been offering complimentary bra fittings for decades. We know that wearing the right size bra can change a woman’s look as well as her outlook, so we have created a variety of ways to assist in bra fitting. Please choose the one that works best for you.


    mybraFit™

    Digitally size yourself with mybraFit™ for the most accurate measurements and a custom selection of bras.


    Bra Fit Calculator

    You can use the step-by-step instructions to find your correct band and cup size. All it takes is a few minutes and a measuring tape.


    I Know My Size

    You provide your size and answer a few questions about your breast shape, and we’ll provide the best bra style recommendations. It’s as easy as that.


    5 Points of Fit™

    Our design experts have developed the 5 Points of Fit™ to help you make sure you are wearing the best bras for your breast size and shape.


    Breast Shape Guide

    Finding a bra that fits comfortably is not simply about size; it’s also about breast shape. Once you identify your breast shape, choosing the right bras will be much easier.


    Virtual Bra Consultation

    Our Fit Experts are available via Zoom or by phone to answer all your bra-related questions.


    Sport Bra Guide

    This guide will help you choose the right sport bra for whatever moves you.


    Coverage Levels

    Everything you need to know about choosing a bra with the right coverage level.

  • CARE INSTRUCTIONS

  • My Account

  • CONTACT US

    • You will find a lot of important information in the Frequently Asked Questions section of our website. If you have a question that is not addressed, please contact us. Our Service Team is ready to help.


    CHAT

    Start a conversation with a member of our Service Team.
    Hours: Monday to Friday 9:00 a.m. to 8:00 p.m. EST


    CALL US

    1-800-922-6250

    Our Service Consultants are available from Monday to Friday 9:00 a.m. to 8:00 p.m. EST to answer any questions you may have.


    EMAIL US

    If you can’t find the answer to your question on our website, please email us at
    service@wacoal-america.com